1. Controller Information
HomeEVcharger.ie
Email: [email protected]
Website: homeevcharger.ie
2. Introduction
Data protection is of a particularly high priority for HomeEVcharger.ie. The processing of personal data shall always be in line with the General Data Protection Regulation (GDPR) and Irish data protection laws. This privacy policy informs you of the nature, scope, and purpose of the personal data we collect, use, and process.
By submitting your information on the HomeEVcharger.ie website, you agree that your information will be sent to our network of qualified EV charger installers and solar/retrofit specialists. Our installers will do their best to contact you within 24 hours.
3. What Personal Data We Collect
When you submit an enquiry, we collect:
- Full name
- Email address
- Phone number
- Home address/postal code
- Property details (if relevant to your enquiry)
- IP address
- Date and time of submission
Automatically from your browser:
- Browser type and version
- Operating system
- Referrer URL
- Pages visited on our site
- Time spent on pages
- Device type (desktop/tablet/mobile)
- Screen resolution
- Internet service provider (ISP)
4. Legal Basis for Processing
We process your personal data based on:
a) Consent – Your agreement when submitting an enquiry on our website
b) Contract – Processing necessary to provide installation quotations and services you request
c) Legitimate Interests – Operating our lead-matching service and connecting customers with qualified installers in their area
d) Legal Obligation – Compliance with Irish and EU legal requirements
5. How We Use Your Data
Your personal data is used to:
- Process your enquiry for EV charger installation services
- Forward your information to qualified installers in your area
- Have installers contact you with quotations and installation options
- Respond to your questions and service requests
- Improve website content and user experience
- Prevent fraud and misuse of our services
- Comply with legal and regulatory obligations
6. Who We Share Your Data With
Your data is shared with:
- Installer Network – Qualified EV charger installers, solar specialists, and retrofit professionals who will contact you directly with quotations
- Service Processors – Third parties that assist in processing enquiries, hosting our website, or delivering services on our behalf
Your data is NOT shared with:
- Unrelated third parties
- Marketing companies (unless you explicitly consent)
- Data brokers
- Any party for commercial purposes unrelated to your enquiry
7. Cookies and Analytics
Our website uses cookies to:
- Store your preferences and settings
- Track website usage and performance
- Improve user experience
- Remember information between visits
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may prevent some website features from working properly.
We use analytics tools to understand how visitors use our site. This data is anonymized and does not identify individual users.
8. Data Retention
Enquiry Data: Personal data relating to installation enquiries will be retained for 12 months from submission date, unless:
- You request deletion earlier
- You unsubscribe from communications
- We no longer need it to provide services
Contact/Support Data: Retained as long as necessary to respond to your enquiry, typically 3-6 months
Analytics Data: Retained in anonymized form indefinitely for website improvement
After the retention period expires, data is automatically deleted unless legal obligations require longer retention.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
a) Right of Access
You have the right to request what personal data we hold about you and to receive a copy of this data.
b) Right to Rectification
You have the right to correct any inaccurate or incomplete personal data we hold about you.
c) Right to Erasure (Right to Be Forgotten)
You have the right to request deletion of your personal data, except where we have a legal obligation to retain it.
d) Right to Restrict Processing
You have the right to request that we limit how we process your personal data.
e) Right to Data Portability
You have the right to receive your personal data in a portable format (e.g., CSV, JSON) and to transfer it to another service provider.
f) Right to Object
You have the right to object to processing of your personal data at any time. We will cease processing unless we have compelling legitimate grounds.
g) Right to Withdraw Consent
You can withdraw your consent to processing at any time. This will not affect the legality of processing prior to withdrawal.
h) Right to Complain
You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have violated your rights.
10. How to Exercise Your Rights
To exercise any of these rights, contact us at:
Data Protection Officer
HomeEVcharger.ie
Email: [email protected]
Contact Form: you can submit your request via the Contact Us form
We will respond to your request within 30 days (or up to 90 days for complex requests).
11. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security reviews and updates
- Employee data protection training
However, no method of internet transmission is completely secure. We cannot guarantee absolute security, though we take all reasonable precautions.
12. Third Parties and Links
Our website may contain links to third-party websites (e.g., installer websites, product pages). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal data.
13. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.
14. International Data Transfers
Your personal data is processed within Ireland and the European Union. We comply with GDPR requirements for any data transfers. We do not transfer data to countries outside the EU without appropriate legal safeguards (e.g., adequacy decisions or standard contractual clauses).
15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with an updated “Last Modified” date. Your continued use of our website following such changes constitutes your acceptance of the updated policy.
16. Data Protection Commission Contact
If you wish to lodge a complaint with Irish data protection authorities:
Data Protection Commission
21 Fitzwilliam Square
Dublin 2
D02 RD28
Ireland
Phone: +353 (0)761 108 800
Email: [email protected]
Website: www.dataprotection.ie
17. Contact Us
For any questions about this privacy policy, your data, or to exercise your rights:
HomeEVcharger.ie
Email: [email protected]
Website: homeevcharger.ie